The Panelist from Sri Lanka " CIABOC Commissioner II Justice Ranjith Silva" spoke of his country's technical assistance needs in relation to the "Citizen's Charter", which was based on the recognition by his government that many public officials did not fully understand their role as public servants.In order to address this , each public institution would display a clear outline of each step of the process required to receive services from the institution.Creating a transparent process would inform public officials of what was required from them,while at the same time ,prevent opportunities for corruption.